Refund policy

RETURN AND REFUND POLICY

At IndiThrob, we want your shopping experience to be smooth and transparent. Please review the following conditions before requesting a return, exchange, or refund.

EXCHANGE REQUEST WINDOW

You must contact us within 48 hours of receiving your order. Requests received after this period may not be accepted.

SIZE EXCHANGE

A size exchange may be approved subject to stock availability, provided that:

• The product is unused, unworn, unwashed, and unaltered.
• All original tags and packaging are intact.
• The exchange request is submitted within 48 hours of delivery.

EXCHANGE FOR ANOTHER PRODUCT

An exchange for another product is subject to approval and stock availability.

• If the replacement product costs more, the customer must pay the difference.
• Exchanges for a lower-priced product may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

We accept return or exchange requests when:

• The product arrives damaged or defective.
• The wrong product or size was delivered.
• The product has a verified manufacturing defect.

You must notify us within 48 hours of delivery.

MANDATORY UNBOXING VIDEO

For damaged, defective, missing, or incorrect products, a continuous unboxing video is required. The video should clearly show:

• The sealed package before opening.
• The complete unboxing process.
• The product and reported issue.
• The shipping label and order details.

Claims may be rejected if sufficient images or an unboxing video are not provided.

NON-ELIGIBLE ITEMS

A return or exchange will not be accepted if:

• The product has been worn, washed, altered, or damaged after delivery.
• Original tags or packaging are missing.
• The request is submitted after 48 hours.
• Required proof, photographs, or unboxing video is unavailable.
• The damage resulted from misuse or improper handling.

REFUNDS

Refunds are available only for approved damaged, defective, or incorrectly delivered products after verification.

Once approved, the refund will be processed to the original payment method within 7–10 business days. The time taken for the amount to appear may depend on your bank or payment provider.

REVERSE PICKUP

Reverse pickup is subject to courier service availability at the customer’s location. If reverse pickup is unavailable, the customer may be asked to ship the product to the return address provided by our support team.

HOW TO REQUEST SUPPORT

Email us at info@indithrob.com and provide:

• Order ID.
• Registered mobile number or email address.
• Clear photographs of the product.
• Unboxing video, where applicable.
• Reason for the return or exchange request.

IndiThrob reserves the right to approve or reject a request after reviewing the product condition and supporting evidence, subject to applicable law.

Last updated: 31 August 2026