Frequently Asked Questions

Is shipping free across India?

Yes, free shipping is available across India on eligible orders unless a product, location or campaign clearly states otherwise.

How quickly is my order dispatched?

Orders are usually processed and dispatched within 24–48 hours after confirmation.

How long does delivery take?

Metro deliveries usually take 2–3 working days after dispatch, while most other locations usually take 3–5 working days. Courier or location-related delays can occasionally extend this.

Can I exchange my size?

Request a size exchange within 7 calendar days of delivery. The item must be unused, unwashed and unaltered, with original tags and packaging. Exchanges are subject to stock availability. See our Exchange & Returns.

What if I receive a damaged or incorrect item?

Contact us promptly with your Order ID and clear photographs. An unboxing video is helpful if available, but is not mandatory. We consider other reasonable evidence and will not reject a genuine claim solely because there is no video or 48 hours have passed. The ordinary size-exchange window does not limit your statutory rights for faulty or incorrect goods.

Which payment methods are available?

Available online payment options are shown securely at checkout. Cash on Delivery may be available for eligible orders and locations.

How do I choose my size?

Use the product-specific size information where available. If you are between sizes or need help, see our Size Guide or contact us before placing the order.

How do I track my order?

Tracking details are shared after dispatch by email, SMS or WhatsApp wherever applicable.

How can I contact IndiThrob?

Email info@indithrob.com or call/WhatsApp +91 93283 92023.

How are complaints handled?

We acknowledge complaints within 48 hours, provide a copy of the recorded complaint, and resolve them within one month. See Customer complaints for contact details.