RETURN, EXCHANGE, REFUND & CANCELLATION POLICY

Last Updated: 6 November 2026

At IndiThrob, we aim to provide a transparent and reliable shopping experience.

1. Size Exchange — 7 Days

Customers may request a size exchange within 7 calendar days of delivery.

The product must be unused, unwashed, unaltered, and have its original tags and packaging. Exchanges are subject to stock availability.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, missing or misdescribed product, please contact our support team promptly.

Customers may provide photographs, order details or other reasonable evidence. An unboxing video is helpful but not mandatory.

Genuine claims will be reviewed in accordance with applicable Indian consumer-protection laws. The ordinary 7-day size exchange window does not restrict statutory rights for defective or incorrect products.

3. Returns and Refunds

Refunds are available for approved damaged, defective or incorrectly delivered products and other cases required by applicable law.

We do not offer general change-of-mind refunds. Eligible size exchanges remain available under our 7-day exchange policy.

Refund Turnaround Time (TAT):

Approved refunds will be processed within 7–10 business days, or sooner where required by law.

Refunds for prepaid orders will generally be issued to the original payment method. Bank or payment provider processing times may vary.

For eligible Cash on Delivery refunds, our support team will coordinate a secure bank transfer or UPI refund.

4. Order Cancellation

Customers may request cancellation before the order is dispatched.

We aim to review cancellation requests within 1 working day.

Once an order has been dispatched, cancellation cannot be guaranteed.

For approved prepaid cancellations, applicable refunds will be processed within 7–10 business days, or sooner where required by law.

5. Reverse Pickup and Exchange Shipping

Reverse pickup is subject to courier availability.

For confirmed damaged, defective, incorrect or misdescribed products, IndiThrob will cover reasonable return or replacement shipping costs.

Any applicable charges for ordinary size exchanges must have been disclosed and accepted before purchase.

6. Customer Support

For return, exchange, refund or cancellation requests, contact:

Email: info@indithrob.com

Phone / WhatsApp: +91 93283 92023

Website: www.indithrob.com

Please provide your Order ID, registered contact details and the reason for your request.

Nothing in this policy limits the consumer rights or remedies available under applicable Indian law.