Last updated: 6 November 2026
IndiThrob is operated by ARPIT ASHOK DUBE, trading as ProRux Technical Textile Inc.
How to cancel an order
Please email info@indithrob.com or contact our customer support with your order ID as soon as possible, preferably before your order has been dispatched.
Cancellation turnaround time (TAT)
We aim to review and respond to cancellation requests within 1 working day. If the order has already been dispatched, cancellation cannot be guaranteed. Customer rights under applicable Indian law remain unaffected.
Refund turnaround time (TAT)
For approved prepaid order cancellations, we process refunds to the original payment method within 7–10 business days, or sooner where required by law. Your bank or payment provider may take additional time to credit the amount.
For Cash on Delivery orders that are cancelled before dispatch, there is ordinarily no advance payment to refund.
Shipping and return policy
Orders are usually processed within 24–48 hours. For shipping and delivery timelines, see our Shipping & Delivery page. Ordinary size exchanges can be requested within 7 calendar days after delivery subject to our Exchange & Returns policy. Defective or incorrect products are handled in accordance with applicable consumer law.
Contact
Email: info@indithrob.com
Phone/WhatsApp: +91 93283 92023
Registered business address: Canal Road, Bhayli, Sevasi, One West Nr Priya Cinema, Unit No -204, Vadodara, Vadodara, Gujarat, 390007.