Exchange & Returns

Last updated: 16 September 2026

We want your IndiThrob order to arrive as described and fit as expected. This policy explains size exchanges, product complaints and refunds.

7-day size exchange

Request a size exchange within 7 calendar days of delivery by emailing or contacting us below. For an ordinary size exchange, the item must be unused, unwashed and unaltered, with its original tags and packaging. Exchanges are subject to stock availability. If the requested size is unavailable, we will explain the available options before you send the item back.

Exchange for another product

A preference-based exchange for another product may be considered within the same 7-day window, subject to approval and stock availability. Any price difference and exchange terms will be explained before you agree. Exchanges to a lower-priced product may not be available. These conditions do not apply to remedies owed for a faulty or incorrect order.

Damaged, defective, incorrect, missing or misdescribed goods

Please tell us as soon as you discover an issue. We will review the evidence and provide the refund, replacement or other remedy due under applicable law. A hidden or manufacturing defect may become apparent after delivery; the ordinary 7-day exchange window is not an automatic cutoff for such claims. Late delivery claims will be handled in accordance with applicable law, including any applicable force-majeure exception.

Evidence for a product complaint

An unboxing video is helpful if you have one, but it is not mandatory. We will consider clear photographs, order and delivery records, inspection and other reasonable evidence. A genuine claim will not be rejected solely because an unboxing video is unavailable or 48 hours have passed since delivery.

Product condition

The unused-item, tags and packaging requirements apply to ordinary size or preference exchanges. Damage caused by misuse or alterations is not a manufacturing defect. We will assess genuine defect complaints on their facts; normal use needed to discover a defect, or missing packaging, does not by itself remove statutory rights.

Pickup and return shipping

Contact us before returning a product so we can give you the correct instructions and return address. Reverse pickup depends on courier availability at your location.

For confirmed defective, damaged, incorrect or misdescribed items, IndiThrob will cover reasonable return or replacement shipping costs. If pickup is unavailable, contact us for return instructions and arrangements for reimbursement before self-shipping.

For an ordinary size or preference exchange, only a return or reshipping charge clearly disclosed and accepted before purchase can apply. We will not add a new, undisclosed exchange fee after delivery.

Refunds

Refunds are available for eligible product complaints and other cases required by law. We do not offer a general change-of-mind refund; the 7-day size exchange above remains available. After approval, we process refunds to the original payment method within 7–10 business days, or sooner where required by law. Bank or payment-provider posting times may vary.

For Cash on Delivery orders, we will agree a secure bank or UPI refund method with you. We will never ask for an OTP, UPI PIN or payment to issue a refund. Store credit will not be imposed instead of a refund you are entitled to receive.

Customer complaints

Email info@indithrob.com or call/WhatsApp +91 93283 92023. Please include your Order ID, contact details and a description of the issue. Clear photographs help us review a product complaint.

We will acknowledge your complaint within 48 hours of receipt, provide a copy of the complaint as recorded, and resolve it within one month of receipt. If we need more information, we will explain what is required and keep you informed. These timelines do not extend or replace any shorter deadline that applies under law.

Your consumer rights

Nothing in this policy limits your rights or remedies under applicable Indian consumer-protection law. The 7-day window and unused-item conditions for ordinary size or preference exchanges do not remove rights concerning defective, damaged, incorrect, missing or misdescribed goods.