Shipping policy
SHIPPING POLICY
SHIPPING COVERAGE AND CHARGES
IndiThrob currently ships orders across India.
Free shipping is available on prepaid and other eligible orders, subject to any conditions displayed during checkout.
ORDER PROCESSING
Orders are generally processed within 24–48 hours after confirmation. Processing time may be longer during public holidays, sales, or periods of unusually high demand.
ESTIMATED DELIVERY TIME
After dispatch, estimated delivery times are:
• Metro cities: approximately 2–3 working days.
• Other locations in India: approximately 3–5 working days.
These are estimates and not guaranteed delivery dates. Delivery may take longer because of courier operations, remote locations, public holidays, weather, incorrect customer information, or circumstances outside our reasonable control.
SHIPPING, RETURN, REFUND & CANCELLATION — TURNAROUND TIME (TAT)
Order Processing: Orders are generally processed and dispatched within 24–48 hours after confirmation.
Delivery Timeline:
Metro Cities: 2–3 working days after dispatch.
Other Locations in India: 3–5 working days after dispatch.
Delivery timelines are estimates and may vary due to holidays, courier delays, or circumstances beyond our control.
Size Exchange: Requests can be submitted within 7 calendar days of delivery, subject to our Exchange & Returns Policy.
Order Cancellation: Customers should request cancellation before dispatch. We aim to review cancellation requests within 1 working day. Cancellation after dispatch cannot be guaranteed.
Refund Timeline: Approved refunds are processed within 7–10 business days, or sooner where required by law. Bank processing times may vary.
Customer Support: info@indithrob.com
ORDER TRACKING
Tracking details may be sent through email, SMS, or WhatsApp after the order has been dispatched.
CUSTOMER RESPONSIBILITY
Customers must provide an accurate shipping address, postcode, mobile number, and email address. IndiThrob is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
DAMAGED, DEFECTIVE, OR INCORRECT DELIVERY
If your order arrives damaged, defective, incorrect, missing or misdescribed, please contact us promptly. We will review reasonable evidence and provide remedies in accordance with applicable Indian law.
An unboxing video is helpful but not mandatory. Customers may submit photographs or other reasonable evidence for damaged, defective, or incorrect products.
REVERSE PICKUP
Reverse pickup is subject to courier availability at the customer’s location. If pickup is unavailable, the customer may be asked to ship the item to the return address provided by our support team.
For eligibility conditions and refund timelines, please refer to our Return and Refund Policy.
CONTACT
Email: info@indithrob.com
Phone/WhatsApp: +91 93283 92023
Last updated: 31 August 2026