PRIVACY POLICY

At IndiThrob, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, create an account, or interact with our brand.

This Privacy Policy explains how IndiThrob collects, uses, stores, shares, and protects your information.

Information We Collect

We may collect the following information when you use our website or services:

• Name
• Email address
• Mobile number
• Shipping and billing address
• Order details and purchase history
• Payment status and transaction reference details
• Website browsing activity
• Device, browser, IP address, and location-related information
• Customer support communication

We collect this information only when required to provide our services, process orders, improve user experience, communicate with customers, or comply with applicable laws.

How We Use Your Information

Your information may be used for the following purposes:

• To process and deliver your orders
• To send order confirmation, shipping, delivery, and exchange updates
• To provide customer support
• To manage returns, exchanges, refunds, and product-related claims
• To improve our website, products, and services
• To personalize your shopping experience
• To send promotional offers, updates, and marketing communication, where applicable
• To prevent fraud, misuse, unauthorized transactions, or security issues
• To comply with legal and regulatory requirements

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website performance, understand visitor behavior, measure marketing performance, and personalize user experience.

These tools may include services such as Google Analytics, Google Tag Manager, Meta Pixel, and other advertising or analytics platforms.

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Marketing and Advertising

We may use advertising platforms such as Meta, Google, or other marketing tools to show relevant ads, measure ad performance, and improve our campaigns.

Information shared with advertising platforms may include website activity, event data, product interactions, and order-related events, wherever applicable.

Sharing of Information

We may share necessary information with trusted third parties only for business and service-related purposes, such as:

• Courier and logistics partners
• Payment gateway providers
• Website hosting and technical service providers
• Analytics and marketing platforms
• Customer support tools
• Legal, regulatory, or government authorities, if required by law

We do not sell your personal information to third parties.

Payment Information

Payments made on our website may be processed through secure third-party payment gateways. IndiThrob does not store your complete card, UPI, net banking, or sensitive payment credentials on our servers.

Payment-related information may be handled by the payment gateway according to its own privacy and security policies.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We may retain your information for as long as necessary to provide services, process orders, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.

Some information may be retained even after account deletion where required for legal, tax, accounting, security, or compliance purposes.

User Rights

You may request to access, update, correct, or delete your personal information, subject to applicable laws and business requirements.

You may also opt out of promotional communication by contacting us or using unsubscribe options where available.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment gateways, or external services.

IndiThrob is not responsible for the privacy practices, content, or policies of such third-party platforms. We recommend reviewing their privacy policies before sharing personal information.

Children's Privacy

Our website is intended for general users and customers purchasing fashion and apparel products. We do not knowingly collect personal information from children without appropriate consent.

Unboxing Video and Claim Verification

For product-related claims such as damaged item, wrong product, missing item, or defect, customers may be required to provide images and a clear unboxing video as proof.

This information is used only for claim verification, customer support, exchange, refund, or dispute resolution purposes.

Policy Updates

IndiThrob may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after policy updates means you accept the revised policy.

Contact Information

For any privacy-related questions, data requests, or concerns, please contact us:

Email: info@indithrob.com

Brand: IndiThrob

Website: https://indithrob.com

Consent

By accessing our website, placing an order, creating an account, or using our services, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.