EXCHANGE PRODUCT POLICY

At IndiThrob, we want every customer to have a smooth and transparent shopping experience. Please read our exchange and return policy carefully before placing an order.

Exchange Window

Exchange requests must be raised within 48 hours of delivery.

Requests raised after 48 hours may not be accepted.

Size Exchange

We allow size exchange subject to product availability.

To be eligible for size exchange:

• The product must be unused and unwashed.
• The product must be in original condition.
• Tags and packaging should be intact.
• The exchange request must be raised within 48 hours of delivery.

If the requested size is unavailable, exchange may not be possible.

Exchange for Another Product

Customers may request an exchange for another product, subject to approval and stock availability.

If the replacement product value is higher, the customer must pay the price difference.

Exchange to a lower-value product may not be accepted.

Damaged, Defective or Incorrect Product

Returns or exchanges are accepted only if the product received is damaged, defective, or incorrect.

Customers must contact IndiThrob support within 48 hours of delivery with complete order details.

Mandatory Unboxing Video

For any damage, defect, missing item, or wrong product claim, a clear unboxing video is mandatory.

The video must clearly show:

• Sealed package before opening
• Complete unboxing process
• Product condition
• Order label / shipping label

Claims without a proper unboxing video may not be accepted.

Non-Exchangeable / Non-Returnable Cases

Exchange or return may not be accepted in the following cases:

• Product has been used, washed, altered, or damaged by the customer.
• Tags or original packaging are missing.
• Request is raised after 48 hours of delivery.
• Required proof, images, or unboxing video is not provided.
• Damage is caused due to customer mishandling.

Refund Policy

Refunds are processed only in approved cases where the product received is damaged, defective, or incorrect, and the claim is verified by our team.

Once approved and inspected, refunds may take 7–10 business days to be processed to the original payment method.

Reverse Pickup

Reverse pickup availability depends on your location and courier service availability.

If reverse pickup is not available at your location, the customer may need to ship the product back to us.

How to Raise an Exchange Request

To raise an exchange or return request, please contact us with:

• Order ID
• Registered mobile number or email
• Clear product images
• Mandatory unboxing video, where applicable

Email: info@indithrob.com

Note: IndiThrob reserves the right to approve or reject any exchange or return request based on product condition, proof provided, and policy eligibility.